This Cookie Policy explains what cookies are, how PawStay ("we", "us", "our") uses them on our website and apps, and the choices you have. It should be read alongside our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences (such as login, language, and region) over time, so you don't have to re-enter them every time you return. We also use similar technologies such as local storage, pixels, and SDKs — these are covered by this policy too.
2. How we use cookies
3. Cookies we set
The table below lists the main cookies used on PawStay. Exact names and durations may change as we improve the platform.
| Cookie | Purpose | Type | Expiry |
|---|---|---|---|
| connect.sid | Keeps you signed in during your session | Essential | Session |
| ps_prefs | Stores language & display preferences | Preferences | 6 months |
| ps_consent | Remembers your cookie choices | Essential | 12 months |
| _ga / _gid | Analytics — measures site usage | Analytics | Up to 2 years |
| ps_mkt | Measures campaign performance | Marketing | 90 days |
4. Third-party cookies
Some cookies are set by trusted partners who provide services on our behalf, for example payment processing, analytics, and support chat. These providers may set their own cookies subject to their own policies. We do not control cookies set by third parties.
5. Managing your choices
You can control non-essential cookies at any time:
- Use our cookie banner or preferences panel to accept or reject optional categories.
- Adjust your browser settings to block or delete cookies — note that essential cookies are needed for the site to function, so blocking them may break core features.
- Opt out of analytics and marketing cookies without affecting your ability to book or manage pet care.
💡 If you clear your cookies or use a different browser or device, your preferences will reset and you may see the cookie banner again.
6. Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or how we operate. When we do, we'll revise the "Last updated" date at the top of this page.
7. Contact us
Questions about how we use cookies? Reach out via our Contact page and we'll be happy to help.