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🛡️ Safety & Trust

Your peace of mind,
our top priority

PawStay is built on trust — between pet owners and sitters, and between our community and us. Here's how we help every booking start and end well.

🐾 Verified Profiles ⭐ Community Reviews 💬 Secure Messaging
Our Commitment

Three principles we live by

Trust isn't a feature we bolt on — it's the foundation of every part of PawStay.

🐾
Verified Profiles
Every sitter creates a detailed profile including their experience, services, and photos so you can choose someone who feels right for your pet.
⭐
Community Reviews
Real reviews from real pet owners after every booking. Ratings shape reputations, and honest feedback keeps the whole community accountable.
💬
Secure Messaging
All conversations stay inside PawStay so you have a full record, and payments happen through the platform — no cash exchanges needed.
Sitter with dog
How It Works

Steps before a booking

We recommend every pet owner take a few simple steps before confirming their first booking with a new sitter.

1

Read the sitter's profile

Look through their bio, experience, services offered, and photos of their home or the pets they've cared for.

2

Check community reviews

Read reviews from other pet owners. Look for details about communication, care, and how the sitter handled any unexpected moments.

3

Message with questions

Use in-app messaging to ask about their approach, availability, and how they've handled situations similar to yours.

4

Arrange a meet-and-greet

We recommend meeting your sitter in person before the first booking — for both your pet's comfort and your peace of mind.

5

Share pet details clearly

Provide feeding, medication, walking, and emergency contact information in writing before the booking begins.

Platform Features

Built-in safety features

Simple, honest features that give you control and clarity over every booking.

📝

Detailed Profiles

Every sitter shares their experience, services, pet types, and rates — so you always know what you're booking.

⭐

Two-Way Reviews

Both owners and sitters review each other after a booking. Consistent feedback builds trust across the community.

💬

In-App Messaging

Chat with your sitter directly through PawStay — no need to share personal numbers or emails.

💳

Platform Payments

Pay for bookings through PawStay so there's a clear record. No need for cash or bank transfers.

📸

Photo Sharing

Sitters can share photos during a booking directly in chat so you can see how your pet is doing.

🚩

Report Concerns

If something doesn't feel right, you can report a sitter or booking from the app and we'll look into it.

Best Practices

Safety tips for owners & sitters

👤
For Pet Owners
  • Read reviews and message the sitter with any questions before booking
  • Arrange a meet-and-greet before the first stay
  • Share your vet's contact number and any medical or behavioural notes
  • Provide clear feeding, medication, and walking instructions in writing
  • Use only PawStay's in-app messaging — never share personal contacts
  • Pay only through the PawStay platform — never in cash
  • Review your sitter honestly after every booking to help the community
🐾
For Sitters
  • Ask thorough questions during handover — health, medication, quirks, routines
  • Share regular photo updates through in-app chat so owners feel connected
  • Never take a pet outside your agreed service area without owner approval
  • Keep the owner's emergency and vet contact easily accessible
  • Contact the owner immediately if the pet shows any sign of distress
  • Follow local rules on leashes, boarding, and pet-friendly spaces
  • Communicate clearly and often — owners appreciate honest updates
🚩

Something feel off?

If a booking, sitter, or interaction doesn't feel right, let us know. Reports help us look into concerns and keep the community safe.

Report a Concern Get Help
Common Questions

Safety FAQs

Read the sitter's profile carefully, check their community reviews, message them with questions, and arrange a meet-and-greet before your first booking. Trust builds over time — start small if you're unsure.
Yes, and we strongly recommend it. Message the sitter through the app to arrange a short introduction before your first booking — it's good for you, your pet, and the sitter.
Detailed feeding and walking schedules, any medications, your vet's phone number, an emergency contact for you, and any behavioural notes (fears, allergies, social preferences). More info means better care.
After every booking, both owner and sitter can leave a review and star rating. Reviews are public on the sitter's profile and help the whole community make informed choices. Please review honestly — it's how trust grows.
Trust your instincts. Cancel through the app if something feels wrong, and contact us to report your concern. We take every report seriously and will help you find an alternative sitter.
All bookings are paid for through the PawStay platform — no cash or personal transfers. This keeps a clear record of the transaction and protects both owner and sitter.
Always share your vet's contact and an emergency contact number with your sitter before the booking. Sitters should contact you first for any concerns, and take the pet to your listed vet if it becomes urgent.

Ready to book with confidence?

Browse sitters in your area, read reviews from real pet owners, and find someone your pet will love.

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